Frequently Asked Questions

Below you’ll find answers to the most common questions we get.

Yes, we do. A significant amount of our business is geared towards the design and hire of our products.  We hire lighting schemes over a period of 1 to 5 years, to individual items on a short-term hire basis.

Yes, we can install all of our products. We partner with a network of certified and accredited electrical contractors throughout the UK and Ireland. This allows us to manage multiple installations and to provide a comprehensive aftercare service to our customers.

The required infrastructure is variable and will be dependent on the type of installation, the location and buildings/columns we are fixing to. We will conduct a site survery prior to the installation to assess the requirements.

Yes, we are experienced in the process and can offer professional guidance.

Unforeseen circumstances are rare because we focus on our project management responsibilities but we have comprehensive contingencies should they occur.  

Yes, our Regional Accounts Managers and Projects Team will work with you to understand your requirements and will then produce a proposal that will include visuals and animations where requested.

Yes, our in-house graphics team are experienced in creating bespoke designs, from one-off motifs that reflect a locations heritage or persons memory to helping you celebrate a specific festival or occasion Our team will work directly with you to understand your requirements.

Lead times will vary depending on the requirements of the customer. During our consultation stage we will be able to confirm this. We hold extensive stocks of most products and can often supply lighting at short notice.

Yes, for safety, we test all of our ex-hire lighting frames before dispatch from our warehouse.

We can power over 9000 LEDs from a single power supply. Light products are available in different lengths and concentrations of LEDs, power requirements will be dependent on these two factors as a minimumOur team will assess the requirements during initial consultation and/or site survey.

We do have a minimum order value on our hired lighting schemes dependent on the installation requirements and nature of the product, we advise customers to contact us to discuss their requirementsThere is no minimum value for purchases.

Yes, we maintain a stock catalogue that includes all of our sales and discounted motifs. 

Please refer to our website and social media channels for these offers.

Yes, we may be able to support our customers with installation on purchased goods, subject to a minimum spend. Please contact us to discuss your requirements.

Still got a question?

Visit our Contact Us page to find out how to get your query answered.