Frequently Asked Questions

Yes, our in-house graphics team are experienced in creating bespoke designs, from one-off motifs that reflect a locations heritage or persons memory to helping you celebrate a specific festival or occasion. Our team will work directly with you to understand your requirements.

Yes, our Regional Accounts Managers and Projects Team will work with you to understand your requirements and will then produce a proposal that will include visuals and animations where requested.

Yes, for safety, we test all of our ex-hire lighting frames before dispatch from our warehouse.

We can power over 9000 LEDs from a single power supply. Light products are available in different lengths and concentrations of LEDs, power requirements will be dependent on these two factors as a minimum. Our team will assess the requirements during initial consultation and/or site survey.

IP (Ingress Protection) ratings are used to show how well a product is protected against dust and water. The rating is made up of two numbers: the first refers to protection against solid objects (like dust or grit reaching internal parts), and the second refers to how resistant it is to water. The higher the number, the better the protection.

VDE stands for Verband der Elektrotechnik, Elektronik und Informationstechnik — the Association for Electrical, Electronic and Information Technologies in Germany. It is an internationally recognised certification body that tests and approves electrical products to ensure they meet high safety and quality standards.

When a cable is VDE approved, it means it has been independently tested to confirm it is safe, durable, and compliant with strict European regulations. This includes checks on insulation, fire resistance, and overall performance. VDE certification is internationally recognised as a mark of quality and gives confidence that the cable is built to perform reliably and safely over time.

A Wind Support System is designed to help protect larger column motifs, typically 2 metres and above, from wind damage. It reinforces the frame at the corners, where welded joints are most vulnerable, by helping to support the joint and reduce movement caused by wind. This added support helps prevent twisting or stress fractures during poor weather.

Lead times will vary depending on the requirements of the customer. During our consultation stage we will be able to confirm this. We hold extensive stocks of most products and can often supply lighting at short notice.

Yes, we offer both short-term hire and longer-term leasing options. A significant part of our business is dedicated to the design and hire of our products, with many of our lighting schemes hired on agreements ranging from 1 to 5 years. We can also provide individual items for one-off events or shorter hire periods, and are happy to tailor the hire to suit your needs.

Unforeseen circumstances are rare because we focus on our project management responsibilities but we have comprehensive contingencies should they occur.

We do have a minimum order value on our hired lighting schemes dependent on the installation requirements and nature of the product, we advise customers to contact us to discuss their requirements. There is no minimum value for purchases.

Yes, we maintain a stock catalogue that includes all of our sales and discounted motifs.

Please refer to our website and social media channels for these offers.

Whether you hire or purchase from us, we are here to support you beyond the initial installation or delivery.

For hire schemes, we remain your trusted partner throughout the contract, offering mid-season callouts, ongoing maintenance, and annual refreshes or upgrades to keep your display looking its best.

For purchases, all products come with a two-season warranty. If anything goes wrong within that period due to a fault, we will take care of it promptly and at no additional cost.

Yes, eligible items can be returned within 30 days of receipt for a full refund or exchange, as long as they are unused, in their original packaging, and in a resellable condition.

Please note that custom and special orders, ex-hire products, and clearance items are non-returnable unless faulty or damaged. A 15% restocking fee may apply to non-defective returns.

If your item arrives damaged or defective, just let us know within 5 days of delivery and we will arrange a refund or replacement. For all returns, please contact our Customer Service team first, items cannot be accepted without an authorised returns label.

Yes, orders can be collected from our main warehouse in Blackmoor, Wellington. Please call ahead so we can prepare your order and advise you on the size and weight of your items.

For products purchased through our website, dispatch is typically within one week. During busy periods, delivery may take a little longer, but we will keep you updated every step of the way.

For orders placed or hired through your Regional Account Manager, delivery times can be arranged through discussion with them. We aim to accommodate your preferred schedule wherever possible, including future-dated deliveries. Please note that split deliveries may incur additional charges.

We deliver across the UK Mainland, Scottish Highlands, Northern Ireland, and the Republic of Ireland. For all other locations, please get in touch so we can discuss your requirements.

Yes, we can install all of our products. We partner with a network of certified and accredited electrical contractors throughout the UK and Ireland. This allows us to manage multiple installations and to provide a comprehensive aftercare service to our customers.

Our products are designed for commercial use and must be installed by a qualified and licensed professional. This ensures the installation is safe, compliant with regulations, and that the product performs as intended. Improper installation can lead to safety risks and may void your warranty, so we always recommend using a professional installer.

Yes, while the required infrastructure is variable and will be dependent on the type of installation, the location and buildings/columns we are fixing to. We can support with advice and when installation services are being provided, we will conduct a site survey prior to the installation to assess the requirements, so all goes supported.

Yes, we are experienced in the process and can offer professional guidance.

Yes, we may be able to support our customers with installation on purchased goods, subject to minimum installation threshold, due to fixed costs like access equipment and labour. Please contact us to discuss your requirements.

Yes. We offer a secure storage service, which includes post-season checks and maintenance so that all your festive lighting is ready to go the following year.