DELIVERY POLICY
We offer reliable and efficient delivery options to ensure your products arrive on time and in perfect condition.
DELIVERY TIME
Most sales orders ship within 3-7 business days of purchase. Shipping times may vary depending on product availability and your location. Custom orders may require additional processing time. Hire orders will ship to arrive for the date in which in the hire starts.
SHIPPING METHODS
We provide standard ground shipping as well as expedited options. For large or bulk orders, we use freight delivery.
SHIPPING COSTS
Shipping costs are calculated based on the size, weight, and destination of your order.
FREIGHT DELIVERY
For oversized items or large commercial orders, freight delivery may be required. Freight deliveries are made to the curb side, depots, warehouses, commercial receptions and other named large storage facilities, but additional services such as inside delivery or white-glove service are available upon request for an extra fee. Please contact our Customer Service team if you have an queries.
ORDER TRACKING
Once your order has shipped, you will receive an email confirmation. For standard deliveries, this will include a tracking number so you can monitor your delivery status. For larger or heavier orders sent via pallet delivery, tracking may not be available, but our team will contact you directly with dispatch details and estimated delivery timing.
RETURNS POLICY
We strive to ensure that your experience with our products is exceptional. However, if you need to return or exchange an item, please review the following guidelines:
You may return eligible items within 30-days of receipt for a full refund or exchange, subject to the conditions below.
CONDITION OF RETURNS
All returns must be in new, unused condition and in the original packaging. Products that have been installed, altered, or used in any manner will not be accepted.
NON-RETURNABLE ITEMS
Custom orders, special orders, ex-hire and clearance items are non-returnable unless defective or damaged upon delivery.
RESTOCKING FEE
A restocking fee of 15% may apply to non-defective returns. This fee helps us maintain competitive pricing and manage inventory efficiently
DEFECTIVE OR DAMAGED ITEMS
If you receive a defective or damaged product, please contact us within 5-days of delivery. Where applicable we will arrange for a replacement or a full refund at no additional cost. Please provide photos of the damage for faster processing.
RETURN SHIPPING
For non-defective returns, you are responsible for return shipping costs. In the case of damaged or defective items, we will cover all return shipping fees.
RETURN PROCESS
To initiate a return, please contact our Customer Service team for a returns label/instruction. Items returned without an authorised returns label will not be accepted.
For any questions regarding deliveries or returns, please contact our Customer Service team at 01823 667788.
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